Frequently Asked Questions

---

After the Fire Department has left, and you are situated in a safe location, call your insurance company. They might have some protocols for you to follow in order to ensure the maximum benefit from your current policy. An example would be: Don’t throw away any items until they have been documented.

Your insurance company may, or may not, offer you a list of their “Preferred Contractors” to choose from. Depending on your policy, you may be able to choose your own company, independent from your insurance carrier.  Central  Fire and Water Restoration  is a “Preferred Contractor” for many of the large insurance carriers.

Central Fire and Water Restoration will inspect your loss and provide an estimate. In that process, we will also take your insurance adjuster’s scope, compare it to our scope and make any additions that were not covered in our scope. We will also go over your loss with you. The homeowner has the most knowledge of the home, and their input is crucial to achieving an accurate bid.

1. Contact your insurance company and your mortgage company (Mortgage companies have an interest in your property and need to be contacted as well.) 2. Get estimates from competent, LOCAL restoration companies. You DO NOT want to have to track down your contractor a year from now if you need some related repairs. 3. Meet the owners of the Restoration Companies. Do you have a rapport with them? You should know that instinctively. 4. Check their references, look at their photos. 5. Visit one of their current/recent projects. 6. After you feel that you can comfortably work with a contractor and their staff, CHOOSE THEM! 7. Sign the appropriate paperwork and get the process going. 8. When done, enjoy their efforts on your behalf in your beautifully restored home.

1. If you have a mortgage, as most of us do, your mortgage company will usually be listed on the check as a payee along with you. 2. An escrow account may be set up where the insurance carrier sends a check to your mortgage company, they deposit it in their escrow account, and when a certain percentage of the project is done, they release the funds to your contractor accordingly. This check will usually require your endorsement as well. 3. You must pay your deductible. These can range from $50 on up. It just depends on what YOU chose when your policy was written. A larger deductible generally means lower insurance costs because you are covering the “little” losses without putting in a claim. 

Customer Service is our number one priority-since Insurance Carriers recommend us as a “Preferred Contractor” we have a vested interest in keeping that status. To do that, you must be happy. We began a home services company in 2020, in  Rockford, with the same phone number that we currently have today. We are grounded here and you won’t have any trouble trying to find us down the road if you should encounter any problems. Or, maybe you will want additional work done in the future, as we have provided for many past customers. Quality Workmanship-we have proved ourselves in the community by providing the highest quality work. We have a great relationship with the local building departments and are often recommended by them. Finally, we take pride in our work. It is a reflection of us. We are proud to show you our previous projects and are certain that our homeowners are happy that their homes and emergency fire and water restoration were taken care of by Central Point Restorations.